SaaS For IT Management
This blog is all about using Software as a Service (SaaS) for IT Management.
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From Daily IT: The Three Waves of SaaS
Posted on May 26th, 2009 2 commentsJust caught this one in my RSS reader this morning: Daily IT News has an article this morning on the Three Waves of SaaS. From the article:
As SaaS matures, we’re seeing providers evolve through three "waves".
Wave 1: Replace mature, single tenant software applications – The early players in SaaS got started by finding applications ripe to be delivered as a turn-key business service in a multi-tenant environment. Most early success among SaaS providers was just that: Taking an existing piece of software and finding a better way to deliver it.
Wave 2: Apply SaaS model to solve new problems that were impractical for existing mature single tenant software applications — Once these firms created an initial foothold, many realized that the SaaS model itself had inherent advantages for solving problems that could not be tackled in a traditional software model. They leveraged a common, centrally hosted architecture to get multiple companies working together, often across the globe, to solve a common business process.
Wave 3: Leverage "by-products" of SaaS business to launch new, higher value services — Now SaaS companies are realizing their whole business model actually produces assets that are quite valuable. Providers have a clear picture of how their software is being used. Over time, they can aggregate data collected through these interactions and report back to customers, giving them unprecedented insights into their individual performance as well as industry-wide benchmarks.
I think that Wave 3 is the most important and most interesting, and not many articles about SaaS touch on it. In many cases, the "by-product" is a mass of aggregate community data that can provide an excellent comparison feature and can be sliced by any number of filters.
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TED September 6th, 2010 at 19:27