SaaS For IT Management
This blog is all about using Software as a Service (SaaS) for IT Management.
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This Week In SaaS IT Management: Dell, Paglo Becomes GoToManage and Targeting MSPs.
Posted on March 9th, 2010 3 commentsIt’s been a while, so I thought it’d be a good time to do a SaaS IT Management Update. We’ve been working hard here at Aprigo, getting ready for a new release (more on that later) of our SaaS Data Management App, Aprigo NINJA. That’s my latest excuse for not writing anything recently, but I’ve got a few minutes to write. So here goes:
Dell launches portfolio of SaaS applications- Saw this one a few minutes ago from the Bangkok Times (it looks like it has been automatically translated into English):
Dell has announced the new SaaS applications across three IT infrastructure management areas including Client Device Management, Remote Infrastructure Monitoring and Continuity and Compliance Management. The applications and services include asset management, patch management, software distribution, anti-virus management, laptop data encryption, online backup and restore, software inventory and usage management, email continuity, crisis management and email security.
I can only find the announcement in the Bangkok Times, so I’ll add more info as it is made available online.
Citrix Enters SaaS-Based IT Management with GoToManage- This one was on MarketWatch and is much easier to understand. Citrix picked up Paglo, the SaaS IT Search company from Menlo Park California and changed its name to GoToManage. From the MarketWatch article:
GoToManage is based on the industry-leading service offering from Paglo Labs Inc., a Menlo Park, Calif., provider of Software as a Service (SaaS)-based IT search and management services acquired by Citrix Systems early in 2010. GoToManage is an integrated web-based platform for monitoring, controlling and supporting attended or unattended IT infrastructure anywhere. It achieves this by creating an IT ’system of record’ — providing businesses with the ability to discover and identify all network devices; monitor critical servers and applications in real-time; manage network usage and track configuration changes. GoToManage is simple to deploy, can be accessed from anywhere, and requires no costly server infrastructure.
And
The launch of the new GoToManage service enables Citrix Online to meet accelerating demand from the large emerging SaaS-based IT management market, estimated by leading analyst firm Forrester Research to reach $4 billion in 2013 (How Big Is SaaS In IT Management Software?, November 2008). GoToManage will provide small and mid-size businesses (SMBs) and managed service providers (MSPs) an affordable alternative to costly and complex premise-based software.
I like two things about this. First, I like that there’s some external validation for the “SaaS-based IT Management Market” (notice the title of this blog). Second, I like that Citrix is aiming GoToManage at the MSP industry. It’s really an interesting angle, as I was surprised Citrix has repositioned Paglo from something IT departments can use to monitor and discover network resources to an MSP play.
Over on ZDNet, Phil Wainewright has an article on “The Four Pillars of the Transition To SaaS” which talks about four challenges SaaS companies face before gaining mainstream adoption:
- Partner strategy
- Pricing, packaging and selling
- As-a-service infrastructure
- Customer relationships
Another company called LiveTime put out a press release in corporatespeak that announced:
new SaaS based cloud deployment options, including Google App Engine, Amazon EC2 and Rackspace Cloud. This new level of cloud support will allow Managed Service Providers to extend their offerings to include the Enterprise Service Desk.
The moral: Lots of SaaS IT Management companies are targeting MSPs.
Finally, (another nod to Phile Wainewright) RightNow made an excellent PR play with their Cloud Services Agreement, which says:
RightNow’s Cloud Services Agreement makes several key commitments, such as forward price visibility, being able to adjust numbers of seats in line with usage, the right to walk if the vendor doesn’t meet commitments and — most strikingly — cash refunds for breaches of the SLA. I suspect a lot of people’s first reaction is going to be, surely I get that already from a SaaS vendor? Amazingly, this kind of proposition is a novelty in the SaaS industry. I should add, though, that this is in large part the fault of customers, who are so used to buying conventional licensed software with no guarantees, huge shelfware components and long-term contract terms that they blindly walk into the same arrangements with SaaS vendors without even realizing there might be a better way.
That’s it for now.
awe
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HARVEY July 21st, 2010 at 13:35